Due to the nature of our products and EU health regulations we are unable to accept physical returns. However, if you receive a damaged product we will replace it with a new one. Also, if you are not satisfied with our products we offer you a 30-days money back guarantee. Please contact us at ask@owowbeauty.com and we will provide more information on how to get a refund.

We will replace any damaged products if you return them within 30 days of purchase. Please send us an email along with an attached picture of the damaged product at ask@owowbeauty.com to find out how to send damaged products back to our nearest warehouse and we will process the replacement after we receive them. In case of damaged product, we will cover for the cost of the return. In order to make things easy and fast, please always include your order number in the subject line. As soon as the damaged product arrives to our warehouse we will process the replacement.

We believe in our products and want you to have the best possible online shopping experience, so we also offer a 30-day 100% money back guarantee if you’re not happy with our products. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. You can also cancel your subscription any time for as long as the fee of the kit is covered. With the subscription the price of one kit is 30% cheaper and you get to pay one kit in two instalments. The first cancellation possibility is after the first two instalments.

Please contact us at ask@owowbeauty.com to find out how to send them back to our nearest warehouse. For any products that are not damaged, you will need to pay the cost of the return and we encourage you to use a trackable service as any lost returns cannot be reimbursed.

Refunds will be returned to the form of payment used when you placed your order. Refund processing may vary slightly but will generally show up on your account in 2-5 business days.

Please always include your order confirmation number in the subject line so we can be super speedy when replying!